Hilton Garden Inn Lansing West, Mi

The breakfast was very good and the waitress was phenomenal. The room was very nice and clean, the bed was comfortable and the staff brought us extra pillows for an even better night's sleep. It was wonderful being able to bring our puppy along as this property is dog friendly. There was no mention that the pet fee was $75 and we probably wouldn't have brought the puppy if we knew that, but the hotel staff were very accommodating as the hot tub was out of service being repaired/painted and so they waived the pet fee. This was just another excellent customer service gesture and made the stay even better.

My husband was one of the Iron Workers who set the iron when this hotel was being built. This is our first opportunity to stay as we normally book air bnb's when coming to Michigan. I was extremely pleased with the staffing of professional and friendly people, and though I surface clean every room we book, I found the cleanliness of the room to be exceptional.

The room was really clean, not fake clean. All of the staff were wonderful, especially Amy who checked us in and accommodated our request for a quiet room and late checkout. I felt comfortable. Did I mention that this hotel is very clean!

Nice, clean room. Good heat/AC system. Pleasant staff. Whirlpool spa was a great wind down after a long day.

The room looked like it came out of Architectural Digest. Very warm, minimal, quiet and comforting. It more than exceeded my expectations especially at such a reasonable price. I've paid the same price at other places and had to suffer through less comfort and utilitarian surroundings.